{"id":57390,"date":"2023-06-16T11:52:28","date_gmt":"2023-06-16T11:52:28","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&#038;p=57390"},"modified":"2025-01-15T12:30:03","modified_gmt":"2025-01-15T12:30:03","slug":"mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz","status":"publish","type":"success_story","link":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/","title":{"rendered":"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"57390\" class=\"elementor elementor-57390\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"success_story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50d23d8 e-flex e-con-boxed e-con e-parent\" data-id=\"50d23d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f45c36c elementor-widget elementor-widget-heading\" data-id=\"f45c36c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El reto: reducir el tiempo de atenci\u00f3n al cliente para mejorar la atenci\u00f3n al cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6883f42 elementor-widget elementor-widget-text-editor\" data-id=\"6883f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">En la actualidad cada vez m\u00e1s personas realizan operaciones cotidianas online, pero un alto porcentaje de la poblaci\u00f3n sigue realizando gestiones v\u00eda telef\u00f3nica, especialmente en el sector de los seguros y las telecomunicaciones.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d1f31 elementor-widget elementor-widget-text-editor\" data-id=\"c6d1f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tUno de los mayores inconvenientes de este sistema es la identificaci\u00f3n del usuario. Tradicionalmente, esta verificaci\u00f3n de identidad se hace por la v\u00eda de \u201cpreguntas de seguridad\u201d, que pretenden verificar la identidad del usuario en base al conocimiento de cierta informaci\u00f3n como n\u00fameros de identificaci\u00f3n o direcciones. Adem\u00e1s de alargar el tiempo de la llamada, que suele rondar los 95 segundos, este sistema es muy sensible al fraude ya que resulta muy f\u00e1cil de sobrepasar para cualquiera que pueda conocer o averiguar esa informaci\u00f3n sobre la persona.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b36df2d elementor-widget elementor-widget-spacer\" data-id=\"b36df2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5c20b elementor-widget elementor-widget-heading\" data-id=\"ca5c20b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La soluci\u00f3n: una soluci\u00f3n de biometr\u00eda de voz\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-021d308 elementor-widget elementor-widget-text-editor\" data-id=\"021d308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La <\/span><a href=\"https:\/\/veridas.webgate.codes\/biometria-de-voz\/\"><span style=\"font-weight: 400;\">biometr\u00eda de voz<\/span><\/a><span style=\"font-weight: 400;\"> de Veridas permite a empresas como Mutua Madrile\u00f1a reducir el tiempo de identificaci\u00f3n de clientes a cero, ya que se trata de una tecnolog\u00eda que reconoce la identidad del usuario mientras habla, y con tan solo 3 segundos.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">De esta forma, mientras el usuario indica el motivo de su llamada, es autom\u00e1ticamente reconocido, en cualquier idioma, y hablando libremente, sin necesidad de repetir ninguna frase espec\u00edfica o revelar ning\u00fan tipo de informaci\u00f3n sensible.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06a936 elementor-widget elementor-widget-video\" data-id=\"a06a936\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Gefi4DmC1N4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f3f07f elementor-widget elementor-widget-spacer\" data-id=\"6f3f07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6baca2b elementor-widget elementor-widget-text-editor\" data-id=\"6baca2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Gracias a esta tecnolog\u00eda, Mutua Madrile\u00f1a ofrece a sus clientes una experiencia de autenticaci\u00f3n segura y optimizada, al mismo tiempo que reduce el fraude y mejora la eficacia operativa de su contact center y reduce el fraude.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af8c917 elementor-widget elementor-widget-spacer\" data-id=\"af8c917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ecb30 elementor-widget elementor-widget-heading\" data-id=\"70ecb30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El resultado: reducci\u00f3n del tiempo de identificaci\u00f3n de clientes en hasta 85 segundos\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6129c2c elementor-widget elementor-widget-text-editor\" data-id=\"6129c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Con la incorporaci\u00f3n de la biometr\u00eda de voz, Mutua Madrile\u00f1a ha conseguido:\u00a0<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Aumentar la satisfacci\u00f3n de los clientes, eliminando las fricciones, las contrase\u00f1as y preguntas de seguridad.\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Ahorrar en costes y eficacia operativa, al eliminar la verificaci\u00f3n manual de la identidad del cliente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evitar la suplantaci\u00f3n de identidad: la biometr\u00eda proporciona un m\u00e9todo muy seguro y preciso de verificaci\u00f3n de la identidad que garantiza que solo la persona leg\u00edtima accede a los servicios.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd0d29 elementor-widget elementor-widget-video\" data-id=\"dfd0d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=-mBFMlFvhqo&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6bd65 elementor-widget elementor-widget-testimonial\" data-id=\"8a6bd65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"testimonial.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-testimonial-content\">\u201cLa biometr\u00eda de voz reduce m\u00e1s de un 95% el tiempo de verificaci\u00f3n del cliente. El tiempo medio de IVR ocupado es de 90 segundos con m\u00e9todos tradicionales, mientras que con \u00e9sta soluci\u00f3n pasa a ser 5 segundos.\u201d\n<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-testimonial-meta elementor-has-image elementor-testimonial-image-position-aside\">\n\t\t\t\t<div class=\"elementor-testimonial-meta-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-image\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/logoApp.png\" class=\"attachment-full size-full wp-image-57393\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/logoApp.png 512w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/logoApp-300x300.png 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/logoApp-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-name\">H\u00e9ctor Estella<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-testimonial-job\">VoIP Manager en Mutua Madrile\u00f1a<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c61d3 elementor-widget elementor-widget-spacer\" data-id=\"e4c61d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ee1519 e-flex e-con-boxed e-con e-parent\" data-id=\"6ee1519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d202de e-con-full e-flex e-con e-child\" data-id=\"8d202de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f15ae7 elementor-widget elementor-widget-counter\" data-id=\"1f15ae7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Reducci\u00f3n de tiempo de verificaci\u00f3n de cliente<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"95\" data-from-value=\"90\" data-delimiter=\",\">90<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4de8c15 e-con-full e-flex e-con e-child\" data-id=\"4de8c15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8defb4f elementor-widget elementor-widget-counter\" data-id=\"8defb4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Segundos para la autenticaci\u00f3n del cliente<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"3\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b7c4cb e-con-full e-flex e-con e-child\" data-id=\"9b7c4cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-319f818 elementor-widget elementor-widget-counter\" data-id=\"319f818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Mejora de la adaptabilidad de un servicio \u200b<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"15\" data-from-value=\"10\" data-delimiter=\",\">10<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4b2c26 e-con-full e-flex e-con e-child\" data-id=\"e4b2c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11c7b3d elementor-widget elementor-widget-counter\" data-id=\"11c7b3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Aumento de la productividad<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"15\" data-from-value=\"10\" data-delimiter=\",\">10<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3eaa4e8 e-con-full e-flex e-con e-child\" data-id=\"3eaa4e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f80004 elementor-widget elementor-widget-counter\" data-id=\"6f80004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Ahorro de costes<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"3000\" data-to-value=\"15\" data-from-value=\"10\" data-delimiter=\",\">10<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd404a0 e-con-full e-flex e-con e-child\" data-id=\"dd404a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1470bbe e-flex e-con-boxed e-con e-parent\" data-id=\"1470bbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b492c4 elementor-widget elementor-widget-spacer\" data-id=\"9b492c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1303b elementor-widget elementor-widget-heading\" data-id=\"3f1303b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un proyecto premiado por los Contact Center Hub\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8caad3f elementor-widget elementor-widget-text-editor\" data-id=\"8caad3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Los Platinum Contact Center Awards se han consolidado como los premios independientes y de prestigio que galardonan la excelente atenci\u00f3n al cliente en la industria espa\u00f1ola.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El premio a \u201cMejor mejor proyecto IT, IVR y Autoservicio\u201c ha sido otorgado al proyecto de Veridas junto con Mutua Madrile\u00f1a, el cual refuerza y nos impulsa a seguir apostando por el compromiso con la excelencia en la satisfacci\u00f3n de clientes.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El galard\u00f3n fue entregado a Bel\u00e9n Ali\u00f1o, sales manager en Veridas y, Judith Gil L\u00f3pez, de Mutua Madrile\u00f1a, quien destac\u00f3 <\/span><i><span style=\"font-weight: 400;\">\u201c<\/span><\/i><i><span style=\"font-weight: 400;\">Estamos cumpliendo con el objetivo por el que incluimos esta soluci\u00f3n de biometr\u00eda de voz (reducir el <a href=\"https:\/\/veridas.webgate.codes\/es\/tiempo-medio-operativo\/\">TMO<\/a> en cada llamada y mejorar la experiencia) en IVR, y estamos explorando para su amplificaci\u00f3n en otros canales de atenci\u00f3n a nuestros clientes.\u201d<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4d48a elementor-widget elementor-widget-image\" data-id=\"ab4d48a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center-1024x682.jpg\" class=\"attachment-large size-large wp-image-57477\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center-1024x682.jpg 1024w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center-300x200.jpg 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center-768x512.jpg 768w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center-1536x1024.jpg 1536w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/premio-platinum-contact-center.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41d9f5b e-flex e-con-boxed e-con e-parent\" data-id=\"41d9f5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4021ae elementor-widget elementor-widget-text-editor\" data-id=\"e4021ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Tambi\u00e9n te puede interesar<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4fb640 elementor-widget elementor-widget-html\" data-id=\"a4fb640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-7be4e4cb-bcea-4e09-8302-1d21188b591c\"><span class=\"hs-cta-node hs-cta-7be4e4cb-bcea-4e09-8302-1d21188b591c\" id=\"hs-cta-7be4e4cb-bcea-4e09-8302-1d21188b591c\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/7be4e4cb-bcea-4e09-8302-1d21188b591c\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-7be4e4cb-bcea-4e09-8302-1d21188b591c\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/7be4e4cb-bcea-4e09-8302-1d21188b591c.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '7be4e4cb-bcea-4e09-8302-1d21188b591c', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mutua Madrile\u00f1a es una aseguradora l\u00edder en Espa\u00f1a, especializada en seguros de autom\u00f3viles, hogar, vida y salud. Fundada en 1930, destaca por su enfoque en la innovaci\u00f3n y la calidad de servicio, ofreciendo productos y soluciones adaptadas a las necesidades de sus clientes<\/p>\n","protected":false},"featured_media":57399,"template":"elementor_theme","format":[285],"country":[296],"resource":[293],"topic":[281],"industry":[273],"solution":[268],"solucin":[163],"class_list":["post-57390","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","country-spain","resource-yes","format-caso-de-exito","topic-identidad","industry-seguros","solution-autenticacion-de-voz","sector-seguros-salud","solucin-biometria-de-voz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas<\/title>\n<meta name=\"description\" content=\"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas\" \/>\n<meta property=\"og:description\" content=\"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/\" \/>\n<meta property=\"og:site_name\" content=\"Veridas\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-15T12:30:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@VeridasOfficial\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/\",\"name\":\"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/MutuaMadrilena.png\",\"datePublished\":\"2023-06-16T11:52:28+00:00\",\"dateModified\":\"2025-01-15T12:30:03+00:00\",\"description\":\"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/#primaryimage\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/MutuaMadrilena.png\",\"contentUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/MutuaMadrilena.png\",\"width\":1600,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/casos-exito\\\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Seguros &amp; Salud\",\"item\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/sector\\\/seguros-salud\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/\",\"name\":\"Veridas\",\"description\":\"Just be you\",\"publisher\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#organization\",\"name\":\"Veridas\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/veridas.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/logo-veridas-calidad.png\",\"contentUrl\":\"https:\\\/\\\/veridas.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/logo-veridas-calidad.png\",\"width\":2048,\"height\":1076,\"caption\":\"Veridas\"},\"image\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/VeridasOfficial\",\"https:\\\/\\\/es.linkedin.com\\\/company\\\/veridas\",\"https:\\\/\\\/www.instagram.com\\\/veridas.life\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@VeridasOfficial\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas","description":"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"es_ES","og_type":"article","og_title":"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas","og_description":"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.","og_url":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/","og_site_name":"Veridas","article_modified_time":"2025-01-15T12:30:03+00:00","og_image":[{"width":1600,"height":1080,"url":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@VeridasOfficial","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/","url":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/","name":"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz | Veridas","isPartOf":{"@id":"https:\/\/veridas.webgate.codes\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/#primaryimage"},"image":{"@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/#primaryimage"},"thumbnailUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png","datePublished":"2023-06-16T11:52:28+00:00","dateModified":"2025-01-15T12:30:03+00:00","description":"Mutua Madrile\u00f1a aumenta la satisfacci\u00f3n y fidelizaci\u00f3n de sus clientes, reduciendo el tiempo y esfuerzo necesario para acceder a sus servicios gracias a la biometr\u00eda de voz.","breadcrumb":{"@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/#primaryimage","url":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png","contentUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png","width":1600,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/veridas.webgate.codes\/es\/casos-exito\/mutua-madrilena-reduce-en-un-95-su-tiempo-de-verificacion-de-cliente-gracias-a-la-biometria-de-voz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/veridas.webgate.codes\/es\/"},{"@type":"ListItem","position":2,"name":"Seguros &amp; Salud","item":"https:\/\/veridas.webgate.codes\/es\/sector\/seguros-salud\/"},{"@type":"ListItem","position":3,"name":"Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz"}]},{"@type":"WebSite","@id":"https:\/\/veridas.webgate.codes\/es\/#website","url":"https:\/\/veridas.webgate.codes\/es\/","name":"Veridas","description":"Just be you","publisher":{"@id":"https:\/\/veridas.webgate.codes\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/veridas.webgate.codes\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/veridas.webgate.codes\/es\/#organization","name":"Veridas","url":"https:\/\/veridas.webgate.codes\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/veridas.webgate.codes\/es\/#\/schema\/logo\/image\/","url":"https:\/\/veridas.com\/wp-content\/uploads\/2021\/09\/logo-veridas-calidad.png","contentUrl":"https:\/\/veridas.com\/wp-content\/uploads\/2021\/09\/logo-veridas-calidad.png","width":2048,"height":1076,"caption":"Veridas"},"image":{"@id":"https:\/\/veridas.webgate.codes\/es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/VeridasOfficial","https:\/\/es.linkedin.com\/company\/veridas","https:\/\/www.instagram.com\/veridas.life\/","https:\/\/www.youtube.com\/@VeridasOfficial"]}]}},"_links":{"self":[{"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/success_story\/57390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/success_story"}],"about":[{"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/types\/success_story"}],"version-history":[{"count":10,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/success_story\/57390\/revisions"}],"predecessor-version":[{"id":86289,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/success_story\/57390\/revisions\/86289"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/media\/57399"}],"wp:attachment":[{"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/media?parent=57390"}],"wp:term":[{"taxonomy":"country","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/country?post=57390"},{"taxonomy":"resource","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/resource?post=57390"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/format?post=57390"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/topic?post=57390"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/industry?post=57390"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/solution?post=57390"},{"taxonomy":"solucin","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/es\/wp-json\/wp\/v2\/solucin?post=57390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}