{"id":24849,"date":"2021-12-15T16:00:53","date_gmt":"2021-12-15T16:00:53","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&#038;p=24849"},"modified":"2025-03-21T10:06:36","modified_gmt":"2025-03-21T10:06:36","slug":"helvetia-access-the-customer-portal-with-a-selfie","status":"publish","type":"success_story","link":"https:\/\/veridas.webgate.codes\/en\/success-stories\/helvetia-access-the-customer-portal-with-a-selfie\/","title":{"rendered":"Helvetia, access the customer portal with a selfie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24849\" class=\"elementor elementor-24849 elementor-24681\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"success_story\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d95e269 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d95e269\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c45bcb\" data-id=\"9c45bcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11ff4ca elementor-widget elementor-widget-text-editor\" data-id=\"11ff4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); background-color: #ffffff;\" href=\"https:\/\/www.helvetia.com\/corporate\/web\/en\/home.html\" target=\"_blank\" rel=\"noopener\">Helvetia<\/a>, the Swiss insurance sector leader with a significant presence in the European Union countries, needed a solution that would allow them to increase their service offerings remotely in order to offer a more personalized and tailored to the needs of each of its users.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Since 2019, they have relied on\u00a0<\/span><a href=\"https:\/\/veridas.webgate.codes\/\" target=\"_blank\" rel=\"noopener\">Veridas<\/a><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">\u00a0as their technology provider. What has allowed them to offer their users digital registration, as well as biometric access to the customer portal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7292e38 elementor-widget elementor-widget-spacer\" data-id=\"7292e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9016ba3 elementor-widget elementor-widget-heading\" data-id=\"9016ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The challenge: \nTo offer more services digitally while maintaining security and trust\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26e5c94 elementor-widget elementor-widget-text-editor\" data-id=\"26e5c94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer registration is the first step in the relationship between companies and users. Any barriers that can be removed during this process help to increase customer conversion rates. However, the security levels of the process must be maintained or even increased without compromising the user experience.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Helvetia was looking for a digital identity verification provider that could offer a reliable, secure and customer-friendly solution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bbb5a elementor-widget elementor-widget-spacer\" data-id=\"14bbb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f82ae5 elementor-widget elementor-widget-heading\" data-id=\"3f82ae5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution: \nVeridas digital onboarding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f90e0f elementor-widget elementor-widget-text-editor\" data-id=\"9f90e0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>There are multiple biometric technology providers; however, it was\u00a0<a href=\"https:\/\/veridas.webgate.codes\/\" target=\"_blank\" rel=\"noopener\">Veridas\u00a0<\/a>and its\u00a0<a href=\"https:\/\/veridas.webgate.codes\/digital-onboarding\/\" target=\"_blank\" rel=\"noopener\">digital onboarding<\/a>\u00a0that met all the requirements:<\/p><ul><li>Technology that <b>complies with the strictest regulations in each country<\/b> (GDPR, CCPA, SEPBLAC, CNBV).<\/li><li>Biometric engines evaluated by the highest standards, such as <b>NIST <\/b>in the United States.<\/li><li><b>Document coverage in more than 190 countries<\/b>, capable of <b>validating the authenticity of more than 400 identity documents.<\/b><\/li><li><b>Anti-spoofing technology<\/b> that ensures a secure and robust identity verification process <b>against possible fraud attacks.<\/b><\/li><li><i><b>Software as a Service<\/b><\/i> accessible from the cloud.<\/li><li><b>Service support and onboarding assistance<\/b> with a dedicated Customer Success team.<\/li><\/ul><div>\u00a0<\/div><p>Through\u00a0<a href=\"https:\/\/veridas.webgate.codes\/\" target=\"_blank\" rel=\"noopener\">Veridas\u00a0<\/a><a href=\"https:\/\/veridas.webgate.codes\/digital-onboarding\/\" target=\"_blank\" rel=\"noopener\">digital onboarding<\/a>, Helvetia has made possible:<\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"list-style-type: none;\"><ul><li><b>Online customer onboarding.<\/b><\/li><\/ul><\/li><\/ul><p>At the time of registration, the customer needs only an identity verification document and a camera-enabled device. The customer registration and verification process are carried out in 3 easy steps:<\/p><ul><li style=\"list-style-type: none;\"><br \/><ol><li><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size );\"><a href=\"https:\/\/veridas.webgate.codes\/global-document-verification\/\" target=\"_blank\" rel=\"noopener\"><b>Global document verification.<\/b><\/a><span style=\"font-weight: var( --e-global-typography-text-font-weight );\">\u00a0The customer must scan both sides of his identity document. Once the images of the document (front and back) are extracted, they are processed in the cloud where, through different operations such as OCR extraction or verification of the authenticity of the material, it is determined whether it is a valid or a fraudulent document.<\/span><\/span><\/li><li><b><a href=\"https:\/\/veridas.webgate.codes\/face-biometrics\/\" target=\"_blank\" rel=\"noopener\">Facial biometrics.<\/a>\u00a0<\/b>Our facial biometrics engine compares the photo on the ID document with the selfie taken during the process and determines if it is the same person.<\/li><li><a href=\"https:\/\/veridas.webgate.codes\/liveness-detection\/\" target=\"_blank\" rel=\"noopener\"><b>Liveness detection.<\/b>\u00a0<\/a>Finally, to confirm that it is not a fraud attempt, our anti-spoofing technology verifies that the user performing the process is a real person through 2 simple head movements.<\/li><\/ol><\/li><li>\u00a0<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c51147 elementor-widget elementor-widget-image\" data-id=\"3c51147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas.png\" class=\"attachment-full size-full wp-image-24690\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas.png 1920w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas-300x169.png 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas-1024x576.png 1024w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas-768x432.png 768w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/12\/registro-web-helvetia-onboarding-veridas-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45a0b9 elementor-widget elementor-widget-spacer\" data-id=\"f45a0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9f5dbc elementor-widget elementor-widget-text-editor\" data-id=\"e9f5dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b>Facial biometric authentication to access the customer portal.<\/b><\/li>\n<p>Access to the online customer portal does not require the user to remember any password or username; it is possible simply with a selfie.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">This is achieved using our facial biometrics technology. In the same way as in the process of registration, our facial biometrics engine compares the selfie with the registration selfie.<\/span><\/p>\n<\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e91ac8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e91ac8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e56dbc\" data-id=\"9e56dbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44804f1 elementor-widget elementor-widget-spacer\" data-id=\"44804f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3068f elementor-widget elementor-widget-heading\" data-id=\"8b3068f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The results: a close and secure relationship with users<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466f5c4 elementor-widget elementor-widget-text-editor\" data-id=\"466f5c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to Helvetia&#8217;s trust in Veridas and its digital onboarding since 2019, the insurance group can <b>manage the registration of its customers online<\/b> and <b>allow access to the customer portal remotely<\/b>, with maximum security.<\/p><p><br>This has resulted in:<\/p>\n<ul>\n<li><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size );\"><b>Improved user experience.<\/b><\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\"> Access without passwords, at any time and from anywhere.<\/span><\/li>\n<li><b>Enhanced business.<\/b> By allowing more agile access with <a href=\"https:\/\/veridas.webgate.codes\/what-is-biometric-login\/\">biometric login<\/a> to its platform and the convenience of signing up for its services, Helvetia is seeing an increase in business; the ease of access has resulted in a higher number of customer registrations.<\/li>\n<li><b>Increased security.<\/b> Veridas biometric technology allows the company to maximize every process&#8217; security.<\/li>\n<li><b>Competitive advantage.<\/b> Few companies today are prepared to offer this level of digital service.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-574403a elementor-widget elementor-widget-spacer\" data-id=\"574403a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8819f70 elementor-widget elementor-widget-spacer\" data-id=\"8819f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>No passwords. No friction. That&#8217;s how Helvetia users can log in to the Customer Portal. Veridas&#8217; facial recognition system verifies their identity in a matter of milliseconds, offering a seamless user experience with maximum security. <\/p>\n","protected":false},"featured_media":52789,"template":"elementor_theme","format":[253],"country":[],"resource":[293],"topic":[],"industry":[239],"solution":[235,231,232],"solucin":[167],"class_list":["post-24849","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","resource-yes","format-success-story","industry-insurance","solution-face-authentication","solution-id-document-verification","solution-identity-verification","sector-insurance-health","solucin-face-biometrics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helvetia, access the customer portal with a selfie &#8226; Veridas<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helvetia, access the customer portal with a selfie &#8226; Veridas\" \/>\n<meta property=\"og:description\" content=\"No passwords. 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