{"id":5153,"date":"2021-12-16T09:57:42","date_gmt":"2021-12-16T09:57:42","guid":{"rendered":"https:\/\/veridas.com\/la-biometria-de-voz-permite-reducir-en-mas-de-un-90-el-tiempo-de-identificacion-de-clientes\/"},"modified":"2025-01-08T10:15:02","modified_gmt":"2025-01-08T10:15:02","slug":"voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification","status":"publish","type":"post","link":"https:\/\/veridas.webgate.codes\/en\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/","title":{"rendered":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5153\" class=\"elementor elementor-5153 elementor-3394\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1012ade post-seccion elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1012ade\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bbb15f\" data-id=\"5bbb15f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-baaf9b3 elementor-section-full_width post-subseccion elementor-section-height-default elementor-section-height-default\" data-id=\"baaf9b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c75f62a\" data-id=\"c75f62a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2b7671 elementor-widget elementor-widget-text-editor\" data-id=\"b2b7671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"font-weight: 400;\">Voice biometrics can reduce customer identification time by more than 90%.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366fcc2 elementor-widget elementor-widget-heading\" data-id=\"366fcc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">30 seconds is an eternity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ae103b elementor-widget elementor-widget-text-editor\" data-id=\"7ae103b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf we were asked to say how much we would be willing to pay to sleep 30 more seconds each month, surely, it wouldn&#8217;t be much. Frankly, no one would think that their rest could improve with so little extra bedtime per month. But if they told us that, for the same price (or even less), we could multiply those 30 seconds by 500,000, reaching a figure of 15 million seconds, or in other words, more than 4,000 hours, what price would we be willing to pay?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f05587 elementor-widget elementor-widget-spacer\" data-id=\"3f05587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f03cd elementor-widget elementor-widget-image\" data-id=\"d4f03cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz.jpg\" class=\"attachment-full size-full wp-image-4572\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz.jpg 1920w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz-300x169.jpg 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz-1024x576.jpg 1024w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz-768x432.jpg 768w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Ahorro-de-tiempo-con-biometria-de-voz-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15112db elementor-widget elementor-widget-spacer\" data-id=\"15112db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aded16 elementor-widget elementor-widget-text-editor\" data-id=\"0aded16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>30 seconds<\/strong> is the average time that companies spend to authenticate their customers when per call. And 500,000 is the monthly call volume that one of Veridas major customers receives in their Contact Center. This translates into <strong>real savings of approximately 4,000 hours per month (50,000 hours per year!) of phone conversations<\/strong> by implementing voice verification as a solution to authenticate customers.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5414826 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5414826\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a146e9b\" data-id=\"a146e9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37667d2 elementor-widget elementor-widget-html\" data-id=\"37667d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\"><span class=\"hs-cta-node hs-cta-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" id=\"hs-cta-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/85c409ad-9f39-4f92-bb9b-eb0c0dbc5538.png\"  alt=\"Calculate now\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '85c409ad-9f39-4f92-bb9b-eb0c0dbc5538', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d6ab16 elementor-widget elementor-widget-spacer\" data-id=\"4d6ab16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd215d1 elementor-widget elementor-widget-heading\" data-id=\"bd215d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A very clear ROI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f6251 elementor-widget elementor-widget-text-editor\" data-id=\"93f6251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The idea that a company can verify the identity of its customers by their voice alone, in a natural way (without having to repeat a specific phrase), in <strong>just 3 seconds<\/strong> and in any language, has an <strong>immediate impact on the costs related to contact centers<\/strong>. Not to mention the clear improvement of user experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5beac9 elementor-widget elementor-widget-spacer\" data-id=\"d5beac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906ac9d elementor-widget elementor-widget-image\" data-id=\"906ac9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo-1024x576.jpg\" class=\"attachment-large size-large wp-image-4570\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo-1024x576.jpg 1024w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo-300x169.jpg 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo-768x432.jpg 768w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo-1536x864.jpg 1536w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Tiempo-Medio-Operativo.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b55a8 elementor-widget elementor-widget-spacer\" data-id=\"e0b55a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a074ca elementor-widget elementor-widget-text-editor\" data-id=\"5a074ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Several value levers are positively affected by this technology<\/strong>. To begin with, the <strong>Average Handling Time (AHT).<\/strong> Until now, the most common way of authentication in a call center environment involves a tedious process of personal questions (Knowledge-Based Verification or KBV); a process that takes about 30-45 seconds per call and of a <a href=\"https:\/\/www.forbes.com\/sites\/forbestechcouncil\/2018\/01\/22\/everybody-knows-how-knowledge-based-authentication-died\/?sh=385d04d24eee\">highly questionable security.<\/a> In contrast, <a href=\"https:\/\/veridas.webgate.codes\/voice-biometric-authentication\/\" target=\"_blank\" rel=\"noopener\">biometric technologies such as Veridas&#8217;<\/a> <strong>can completely eliminate the time spent on authentication.<\/strong> This text-independent solution can verify a user&#8217;s identity while speaking to the agent, without the need to cite a specific set of words, and with <strong>only 3 seconds of audio!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bdd077 elementor-widget elementor-widget-spacer\" data-id=\"8bdd077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906ec72 elementor-widget elementor-widget-spacer\" data-id=\"906ec72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b0f01 elementor-widget elementor-widget-html\" data-id=\"41b0f01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><span class=\"hs-cta-node hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" id=\"hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a.png\"  alt=\"Veridas Voice Shield Datasheet\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0baa3df elementor-widget elementor-widget-spacer\" data-id=\"0baa3df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7eace1 elementor-widget elementor-widget-text-editor\" data-id=\"f7eace1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The<strong> First Call Resolution Rate (FCR)<\/strong> will also increase significantly. Considering that the <a href=\"https:\/\/www.gartner.com\/en\/documents\/2174615\/when-knowledge-based-authentication-fails-and-what-you-c\">average error rate for knowledge-based authentication is around 10-15%<\/a>, leading to an increase in support costs of 10-12 \u20ac per call, equals a payment of between 600,000 \u20ac and 900,000 \u20ac per month for a company that receives around 500,000 calls per month on average, <strong>between 7 and 11 million \u20ac<\/strong> per year! On the other hand, implementing Veridas solution, with an <strong>accuracy rate of over 99.5%<\/strong>, would drastically reduce this figure.<\/p><p>Last but not least, the <strong>improvement in customer experience<\/strong> reflected through its most common indicator, the <strong>Net Promoter Score (NPS)<\/strong>. Undoubtedly, one of the main advantages of this technology is that it allows us as users to<strong> forget all of our passwords<\/strong> or stop waiting to receive an SMS or an email with a code to validate a transaction. After all, <strong>biometrics does nothing more than verifying something that &#8220;you are&#8221;, your physical attributes (your voice<\/strong>), rather than something that &#8220;you have&#8221;, such as an OTP code received on your cell phone, or something that &#8220;you know&#8221;, such as passwords. The use of biometrics will allow us to shift <strong>from presumption to certainty<\/strong> when verifying an identity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7458c8 elementor-widget elementor-widget-video\" data-id=\"e7458c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=4GjJWtzvxGk&amp;t=2s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9b5044 elementor-blockquote--skin-quotation elementor-blockquote--align-center elementor-widget elementor-widget-blockquote\" data-id=\"e9b5044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t<b>Biometric Authentication in 3'' = \u2b07 TMO + \u2b06 FCR + \u2b06 NPS<\/b>\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7416da elementor-widget elementor-widget-spacer\" data-id=\"a7416da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9cd55 elementor-widget elementor-widget-heading\" data-id=\"9d9cd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veridas Voice Biometrics: a globally recognized solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b35e46 elementor-widget elementor-widget-text-editor\" data-id=\"7b35e46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTo verify the veracity of claims made about new technologies, it is necessary to turn both to recognized bodies that independently certify their accuracy and to large companies that are already implementing them. This is where Veridas continues to demonstrate its global leadership by far.\n\nIn the field of biometrics, the <\/span><a href=\"https:\/\/www.nist.gov\/\"><span style=\"font-weight: 400;\">National Institute of Standards and Technology (NIST)<\/span><\/a> in the United States is the benchmark institution, which is responsible for the ongoing evaluation of different biometric solutions. It does so completely free of charge and with periodically published results. Voice biometrics is evaluated through the <\/span><a href=\"https:\/\/sre.nist.gov\/cts-challenge\">CTS Speaker Recognition Challenge<\/span><\/a><span style=\"font-weight: 400;\">, where Veridas is achieving top results that place it among the leading solutions on the market with an EER of 2.66%.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce75f1 elementor-widget elementor-widget-spacer\" data-id=\"9ce75f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7883fc elementor-widget elementor-widget-image\" data-id=\"e7883fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"225\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/EER-graphic.png\" class=\"attachment-full size-full wp-image-5201\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/EER-graphic.png 400w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/EER-graphic-300x169.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-661d14a elementor-widget elementor-widget-spacer\" data-id=\"661d14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d133c3d elementor-widget elementor-widget-text-editor\" data-id=\"d133c3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Additionally, Veridas has confirmed its dominant position in voice technologies in some of the most prestigious challenges in the field, where the engine has obtained fantastic results. In fact, it was ranked second worldwide in the SdSV Challenge in 2020, which evaluated different biometric engines in extreme conditions with<b> short-duration audios<\/b>.\u00a0<\/p><p>That is why more and more companies are integrating Veridas voice biometrics solution for their authentication processes, both in a call center environment, as well as within their mobile applications, chatbots, or third-party communication platforms such as Telegram or WhatsApp. <b>The appetite for this technology is cross-industry<\/b>, from the telecommunications sector with clients such as <a href=\"https:\/\/veridas.webgate.codes\/success-stories\/deutsche-telekom-voice-recognition-in-3-seconds\/\">Deutsche Telekom<\/a>, the financial sector with partners such as <a href=\"https:\/\/www.bbva.com\/es\/biometria-de-voz-la-huella-vocal-sera-el-gran-aliado-de-la-banca-online\/\">BBVA<\/a>, the alarm sector with <a href=\"https:\/\/www.vozpopuli.com\/economia_y_finanzas\/prosegur-bbva-tecnologia_0_1411059461.html\">Prosegur, the energy sector, etc&#8230;<\/a><\/p><p>As Bernhard Hochst\u00e4tter, Executive Product Manager at Deutsche Telekom, stated during a joint webinar held last March, the main reason that led them to choose Veridas as their unique voice biometrics provider was the combination of a cutting-edge technology and a great customer experience: &#8220;No other solution on the market provided us with the same quality of user experience, thanks to the minimum time required for registration and verification, while guaranteeing such a high level of accuracy, with minimal error rates&#8221;.\u00a0<\/p><p>And now, do 30 seconds still seem like not enough time? <a href=\"https:\/\/veridas.webgate.codes\/contact\/\" target=\"_blank\" rel=\"noopener\">Want to chat about it?<\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e77ef8d elementor-widget elementor-widget-spacer\" data-id=\"e77ef8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4978ed6 elementor-widget elementor-widget-image\" data-id=\"4978ed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/05\/Deutsche-Telekom-Veridas_-Voice-Biometrics-Webinar_share-pdf-1024x576-1.jpg\" class=\"attachment-large size-large wp-image-3757\" alt=\"\" srcset=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/05\/Deutsche-Telekom-Veridas_-Voice-Biometrics-Webinar_share-pdf-1024x576-1.jpg 1024w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/05\/Deutsche-Telekom-Veridas_-Voice-Biometrics-Webinar_share-pdf-1024x576-1-300x169.jpg 300w, https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/05\/Deutsche-Telekom-Veridas_-Voice-Biometrics-Webinar_share-pdf-1024x576-1-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4329c83 elementor-widget elementor-widget-text-editor\" data-id=\"4329c83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you want to learn more about the advantages and benefits of voice biometrics, we suggest you hear it first-hand from our partner Deutsche Telekom and how they apply this technology to optimize costs and improve user experience. <a href=\"https:\/\/veridas.webgate.codes\/webinar-voice-biometrics-deutsche-telekom\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Watch our webinar<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff0c347 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff0c347\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e53a300\" data-id=\"e53a300\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08ea514 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"08ea514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/veridas.webgate.codes\/webinar-voice-biometrics-deutsche-telekom\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-video\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M336.2 64H47.8C21.4 64 0 85.4 0 111.8v288.4C0 426.6 21.4 448 47.8 448h288.4c26.4 0 47.8-21.4 47.8-47.8V111.8c0-26.4-21.4-47.8-47.8-47.8zm189.4 37.7L416 177.3v157.4l109.6 75.5c21.2 14.6 50.4-.3 50.4-25.8V127.5c0-25.4-29.1-40.4-50.4-25.8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">WATCH DEUTSCHE TELEKOM FULL WEBINAR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Voice biometrics can reduce customer identification time by more than 90%.<\/p>\n","protected":false},"author":4,"featured_media":24290,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_theme","format":[252,252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[179],"tags":[],"country":[],"resource":[293],"topic":[251],"industry":[238,239,240,240],"solution":[236],"class_list":{"0":"post-5153","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-veridas-en","8":"resource-yes","9":"format-article","11":"topic-identity","12":"industry-financial-services","13":"industry-insurance","14":"industry-telcos-utilities","16":"solution-voice-authentication"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas<\/title>\n<meta name=\"description\" content=\"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas\" \/>\n<meta property=\"og:description\" content=\"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/\" \/>\n<meta property=\"og:site_name\" content=\"Veridas\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-16T09:57:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-08T10:15:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marta Morr\u00e1s\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@VeridasOfficial\" \/>\n<meta name=\"twitter:site\" content=\"@VeridasOfficial\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marta Morr\u00e1s\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/\"},\"author\":{\"name\":\"Marta Morr\u00e1s\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#\\\/schema\\\/person\\\/10cafd043d622bdb4f43e04b346edc9e\"},\"headline\":\"Contact Centers and voice biometrics: a revolution in cost, security and customer experience\",\"datePublished\":\"2021-12-16T09:57:42+00:00\",\"dateModified\":\"2025-01-08T10:15:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/\"},\"wordCount\":927,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Veridas-Contact-center-biometria.jpg\",\"articleSection\":[\"Veridas\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/\",\"url\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/\",\"name\":\"Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Veridas-Contact-center-biometria.jpg\",\"datePublished\":\"2021-12-16T09:57:42+00:00\",\"dateModified\":\"2025-01-08T10:15:02+00:00\",\"description\":\"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#primaryimage\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Veridas-Contact-center-biometria.jpg\",\"contentUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Veridas-Contact-center-biometria.jpg\",\"width\":1920,\"height\":1280,\"caption\":\"Veridas-Contact-center-biometria\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/veridas.com\\\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Veridas\",\"item\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/category\\\/veridas-en\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Contact Centers and voice biometrics: a revolution in cost, security and customer experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/\",\"name\":\"Veridas\",\"description\":\"Just be you\",\"publisher\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#organization\",\"name\":\"Veridas\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/veridas.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/logo-veridas-calidad.png\",\"contentUrl\":\"https:\\\/\\\/veridas.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/logo-veridas-calidad.png\",\"width\":2048,\"height\":1076,\"caption\":\"Veridas\"},\"image\":{\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/VeridasOfficial\",\"https:\\\/\\\/es.linkedin.com\\\/company\\\/veridas\",\"https:\\\/\\\/www.instagram.com\\\/veridas.life\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@VeridasOfficial\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/#\\\/schema\\\/person\\\/10cafd043d622bdb4f43e04b346edc9e\",\"name\":\"Marta Morr\u00e1s\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Marta-Morras-150x150.jpg\",\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Marta-Morras-150x150.jpg\",\"contentUrl\":\"https:\\\/\\\/veridas.webgate.codes\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Marta-Morras-150x150.jpg\",\"caption\":\"Marta Morr\u00e1s\"},\"description\":\"Identity Verification Expert\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/in\\\/marta-morras-ruiz\\\/\"],\"url\":\"https:\\\/\\\/veridas.webgate.codes\\\/en\\\/author\\\/marta-morras\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas","description":"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas","og_description":"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.","og_url":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/","og_site_name":"Veridas","article_published_time":"2021-12-16T09:57:42+00:00","article_modified_time":"2025-01-08T10:15:02+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg","type":"image\/jpeg"}],"author":"Marta Morr\u00e1s","twitter_card":"summary_large_image","twitter_creator":"@VeridasOfficial","twitter_site":"@VeridasOfficial","twitter_misc":{"Written by":"Marta Morr\u00e1s","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#article","isPartOf":{"@id":"https:\/\/veridas.webgate.codes\/en\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/"},"author":{"name":"Marta Morr\u00e1s","@id":"https:\/\/veridas.webgate.codes\/en\/#\/schema\/person\/10cafd043d622bdb4f43e04b346edc9e"},"headline":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience","datePublished":"2021-12-16T09:57:42+00:00","dateModified":"2025-01-08T10:15:02+00:00","mainEntityOfPage":{"@id":"https:\/\/veridas.webgate.codes\/en\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/"},"wordCount":927,"commentCount":0,"publisher":{"@id":"https:\/\/veridas.webgate.codes\/en\/#organization"},"image":{"@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#primaryimage"},"thumbnailUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg","articleSection":["Veridas"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/veridas.webgate.codes\/en\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/","url":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/","name":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience | Veridas","isPartOf":{"@id":"https:\/\/veridas.webgate.codes\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#primaryimage"},"image":{"@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#primaryimage"},"thumbnailUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg","datePublished":"2021-12-16T09:57:42+00:00","dateModified":"2025-01-08T10:15:02+00:00","description":"User verification in 3 seconds, naturally and in any language. The use of Veridas voice biometrics in customer service.","breadcrumb":{"@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#primaryimage","url":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg","contentUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2021\/04\/Veridas-Contact-center-biometria.jpg","width":1920,"height":1280,"caption":"Veridas-Contact-center-biometria"},{"@type":"BreadcrumbList","@id":"https:\/\/veridas.com\/voice-biometrics-allows-more-than-90-time-reduction-in-customer-identification\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/veridas.webgate.codes\/en\/"},{"@type":"ListItem","position":2,"name":"Veridas","item":"https:\/\/veridas.webgate.codes\/en\/category\/veridas-en\/"},{"@type":"ListItem","position":3,"name":"Contact Centers and voice biometrics: a revolution in cost, security and customer experience"}]},{"@type":"WebSite","@id":"https:\/\/veridas.webgate.codes\/en\/#website","url":"https:\/\/veridas.webgate.codes\/en\/","name":"Veridas","description":"Just be you","publisher":{"@id":"https:\/\/veridas.webgate.codes\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/veridas.webgate.codes\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/veridas.webgate.codes\/en\/#organization","name":"Veridas","url":"https:\/\/veridas.webgate.codes\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/veridas.webgate.codes\/en\/#\/schema\/logo\/image\/","url":"https:\/\/veridas.com\/wp-content\/uploads\/2021\/09\/logo-veridas-calidad.png","contentUrl":"https:\/\/veridas.com\/wp-content\/uploads\/2021\/09\/logo-veridas-calidad.png","width":2048,"height":1076,"caption":"Veridas"},"image":{"@id":"https:\/\/veridas.webgate.codes\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/VeridasOfficial","https:\/\/es.linkedin.com\/company\/veridas","https:\/\/www.instagram.com\/veridas.life\/","https:\/\/www.youtube.com\/@VeridasOfficial"]},{"@type":"Person","@id":"https:\/\/veridas.webgate.codes\/en\/#\/schema\/person\/10cafd043d622bdb4f43e04b346edc9e","name":"Marta Morr\u00e1s","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2024\/01\/Marta-Morras-150x150.jpg","url":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2024\/01\/Marta-Morras-150x150.jpg","contentUrl":"https:\/\/veridas.webgate.codes\/wp-content\/uploads\/2024\/01\/Marta-Morras-150x150.jpg","caption":"Marta Morr\u00e1s"},"description":"Identity Verification Expert","sameAs":["https:\/\/www.linkedin.com\/in\/marta-morras-ruiz\/"],"url":"https:\/\/veridas.webgate.codes\/en\/author\/marta-morras\/"}]}},"_links":{"self":[{"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/posts\/5153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/comments?post=5153"}],"version-history":[{"count":10,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/posts\/5153\/revisions"}],"predecessor-version":[{"id":85251,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/posts\/5153\/revisions\/85251"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/media\/24290"}],"wp:attachment":[{"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/media?parent=5153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/categories?post=5153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/tags?post=5153"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/country?post=5153"},{"taxonomy":"resource","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/resource?post=5153"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/format?post=5153"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/topic?post=5153"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/industry?post=5153"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/veridas.webgate.codes\/en\/wp-json\/wp\/v2\/solution?post=5153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}